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Refunds and returns policy

  • Refunds & returns

    World Trust Pharmacy firmly believes in making your online prescription shopping experience as easy and reliable as possible, so we provide the following 100% money back guarantee.

    Our hassle-free refunds and return policy gives you the confidence in purchasing online from us by offering a refund only if :

    » there is any dispensing mistake made on our part
    » your order is not delivered within 28 days of being posted
    » any damage has affected your order during shipping making your medication unusable

    We also cannot offer a refund due to the following reasons:

    1. The addressee is not available at the time of delivery

    2. A notice is left by the postal service to the addressee

    3. The delivery is missed by the addressee and they haven't picked up the delivery via rescheduling

    4. The addressee is advised to pick up the parcel from their local post office and fails to do so

    5. The customer is not satisfied with the results or side effects of the ordered medication. In these situations the customer should consult with their primary physician as soon as possible.

    How do I get refunded?
    Just let us know within 28 days of your order by emailing us via Contact Us page. We shall then advise how and where to return the ordered products, authorize a return, refund and pay the return postage up to $10.00 USD.

    After your medications are received back at our pharmacy, we will refund your money in full.

    Please note:
    - any non-eCheck refunds are subject to an international transfer charge which is deducted from the balance of your order.

    - Daily changes in currency conversion rates can affect the value of your refund (up or down) if your local currency is not in US dollars.

    What happens to my returned order?
    All prescription returns are destroyed in compliance with the FDA and other in country regulators such as the Drugs Standard Control Organization (CDSCO).

    No prescription products that are returned are re-stocked or resold.

    Can my order be cancelled after I've paid?
    Yes, you can cancel your order and get a full refund providing it has not shipped. If you need to cancel an order, please email us immediately via our Contact Us page.


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