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Privacy policy

Since World Trust Pharmacy is respectful to the privacy concerns of the visitors to our website, protecting your personal information and safeguarding your confidentiality is a primary concern. We are therefore fully committed to meeting or exceeding the privacy standards established by the relevant privacy policy legislation.

Information we collect
We fully recognize your right to confidentiality and are 100% committed to protecting your privacy. We only use the information that we collect on our website to enable us to help our pharmacists review and fulfill your order and to provide you with a safe and reliable shopping experience. Under no circumstances do we pass your details on to third party companies.

We use your personal information to communicate with you (e.g. for email order confirmations), improve your visit to our site, process orders as simply as possible and reliably provide the products and services you have requested.

When you visit our web site we do not collect information that could identify you personally unless you choose to provide it voluntarily. You are free to browse our web site at any time without having to login or disclose any of your personal information.

Account Details
Before you can complete an order for the first time you will need to securely register with our website so that we can create own private user account. This secure account will include only relevant information such as name, email address, mailing address, plus other medical information required by our pharmacists to accurately review your order.

We only use your email account information for your benefit, for example to send a confirmation that your order has shipped, prescription refill reminders and any newsletters you registered for.

Accessing and amending your information
Since we use your personal information in order for our pharmacies to review your prescription and medical background, it is extremely important that your personal information is accurate and complete. As a customer, you have the right to access, verify and change the information held in your secure personal area on our website.

To help us keep your personal information accurate, please amend any inaccuracies as often as necessary. Despite our best efforts, errors do sometimes do occur. If you identify any incorrect or out-of-date personal information please let us know so that we can make the correct changes and provide you with a copy of the revised information.

Personal information required
So that our pharmacy can review and approve your prescription order before it is shipped, we will need to know the following extra details : your date of birth, gender, medical conditions, drug allergies, current medications and illnesses. This information is only used for this purpose and shall not be passed to any other third parties.

World Trust Pharmacy has gone to great lengths to ensure your data is confidential and secure. Our IT team has over 100 years of IT, online security and e-commerce experience so we fully understand how best to protect your data:

» Your personal account information is protected by the password you use to access your online account. Please keep this password confidential at all times.

» We also use an industry standard technology called Secure Sockets Layer (SSL) across the whole of our website so that your account information and order details will be protected (encrypted) during transport over the Internet. World Trust Pharmacy have purchased a digital certificate from Comodo, a leading provider of Internet trust services. We use SSL technology from Comodo to prevent your information from being stolen or intercepted while being transferred to us. The whole of our website is protected by SSL (https) as can be seen by the image of a closed lock to the left of our website address.

» If you click on this image a pop-up window will appear displaying the website security information. This certificate shows that your personal information is transmitted securely in an encrypted form to our World Trust Pharmacy web server and not to some unknown or fraudulent server. We also periodically review our security practices and technology to ensure that your personal information is continually protected against unauthorized access, disclosure, inappropriate alteration or misuse.

» Timed log-outs means that sessions are terminated after a period of inactivity just in-case you forget to log-out or leave your computer unattended during an online session

» Always log-off your account and close your browser when you have finished conducting on-line transactions, so that information stored in your web browser is automatically removed.

» If you are using our website on a publically accessible computer such as an internet cafe or public library, please be aware that your personal information will be more at risk so always log-off and close the browser when finished.

Unsolicited email (SPAM)

You can be confident that in accordance with this privacy policy, we do not sell or distribute our customer list or customers details to any third parties. You should be aware however that unscrupulous online marketers could "harvest" your email address directly from your computer or another person's address book or even obtain your email address through programs that automatically search web pages and email traffic for email addresses.

Please see our Anti-Spam Policy for further information.

Information automatically collected
To personalize and enhance your browsing and shopping experience, we use an industry standard feature in your Internet browser called a cookie. Cookies are pieces of information that a website transfers to an individual's hard drive for record-keeping purposes and are used by most websites that sell products. We never use cookies to retrieve information from your computer that was not originally sent in a cookie.

Please note that we do not use information transferred via cookies for any promotional or marketing purposes, nor is the information shared with any third parties. We only use cookies to let our system know that you have visited our site before and to retrieve certain information previously provided by you to us, so that you do not need to re-enter this information every time you shop at our site.

Cookies also tell us how you found our website (e.g. through a particular web site or advertisement). Cookies are not used to access personal information entered on our secure server - this information can only be accessed when you enter your username and password. If you choose to configure your browser to remove or reject our cookies, you may not be able to make on-line purchases from our website or take advantage of many of our features.

We also use this cookie information to monitor the performance and usage of our website to enhance our customers' search, shopping and support experiences. Please note that we do not disclose this information to anyone - it is purely used to improve our customers online shopping experience.

Linked web sites
Our Web site contains links to and from other sites owned and maintained by separate companies. Although we have no responsibility for these linked Web sites, please be assured we only provide these links for your convenience once we have checked the website is suitable and trustworthy. Please make sure you review the privacy policies of these linked sites, since each website has its own privacy policy that may differ from ours.

Your consent
By using our Web site and customer service phone line/fax or email, you consent to the collection, use and disclosure of information in accordance with the terms of this privacy policy. We reserve the right to modify or amend this policy at any time. We shall also email our customers if we make any major changes to our privacy policy.

Your comments and questions
We welcome your feedback. If you have questions or comments about our privacy policy, please feel free to contact us.


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