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Legal Pharmacy

Are we a real, legitimate pharmacy?

That is the question you are probably asking if you have visited this page.

To put your mind at ease, the facts below will hopefully convince you that yes we are a legal pharmacy that delivers, genuine, approved prescription drugs.

1) We are a real family run business

This website is the online presence for a successful 125 year old family run bricks and mortar pharmacy and blood testing clinic in India. We also have family run UK and USA support teams to provide first class customer service and support every day of the year.

Our pharmacy licence number is JD-504-NB

Our Drug licensing Authority is covered under Food and Drugs Control Administration-Punjab State.

2) Government export license

We are one of very few Indian pharmacies that have an export license from the government that allows us to legally ship medication overseas. It is included on all our delivery packaging to ensure safe passage through customs.

Our government of India, Minister of Commerce and Industry Certificate of Importer-Exporter code (IEC) is 3015900676.

To verify our export licence you can goto the India government website below and enter the above IEC number.

https://www.icegate.gov.in/EnqMod/

Our Export License is registered under DGFT Office at Delhi, India.

3) Valid prescription is required before shipping

Unlike many of our competitors who state on their site that you need to send them a prescription but then don't bother asking for one after ordering, we must have a valid prescription before we ship your order.

We have a strict duty of care to ensure our pharmacy team then review this prescription together with your health profile and order. Only when is it approved do we ask for payment and proceed to ship your order.

4) We don't ask for any payment when you place an order

It is only after our pharmacy team have reviewed and approved your prescription that we will ask you for payment.

5) Payment after delivery

How many other pharmacies offer this? None! We are so confident in our service that we even offer to ship your medication before asking you for payment. Only when your medication has been delivered to you will we ask for your payment.

We offer this option as we realize that many people are nervous about ordering prescription drugs online, so we try and help make the ordering experience as painless as possible.

6) We only ship legal, genuine medications from top worldwide manufacturers

All our prescription drugs are genuine and are sourced from many of the world's leading pharmaceutical companies such as Bristol-Myers Squibb, GSK, Pfizer, Astra Zeneca, Dr. Reddy's, Novartis, Cipla, Merck, Lilly, Wyeth and many more.

All medications we sell are approved by their countries equivalent to the US FDA body in India and all are World Health Organisation approved.

7) Dedicated shipping portal tracking your deliveries

We use one of the world's leading courier tracking companies to pro-actively monitor the delivery progress of all our orders. All orders are sent via the fastest express mail service with a tracking number which you can monitor via our own shipping portal.

See the image below for an example of successfully delivered orders (we have removed data for security reasons -  the last number is how many days it took for delivery)

Delivery success

8) We keep you updated throughout the whole order process

We realize that customers need to be regularly updated on the progress of their order, especially when it comes to ordering potentially life saving medications. We therefore do not want, or expect, our customers to guess what is happening with their order.

Our approach is always if we were ordering potentially life saving medication, what order updates and frequency of contact would we expect?

With this in mind, we have tried to keep please find below a typical example of the typical email updates you will receive throughout your order journey :

Real order updates

Our latest genuine customer reviews

Still not convinced? 

Please chat with us online or give us a call on 1-800-604-1607 and we will gladly help answer any questions or concerns you may have.

Thank you from the Customer Care Team


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