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Delivery Guarantee


World Trust Pharmacy pride ourselves in providing you with the best possible service, helping you to feel 100% confident in trusting us to supply your prescription only medications.

We therefore guarantee that your order will be delivered within 28 business days of you receiving your shipment tracking number from our pharmacy (although most are delivered between 7 and 10 days).

If for any reason you have not received your order within 28 business days from the day we shipped your order, we will re-ship the medications at our own expense.

Assuming there are no issues with your prescription, order and all required medical information provided to complete your order, your medications will normally be ready for shipping within 1 to 3 business days.

Please note that the 28 business days delivery guarantee does not include any delays due to the customer waiting to pickup the order from their local post office, delays in re-scheduling due to missed delivery or delays outside the control of World Trust Pharmacy such as postal strikes, postal delays and customs issues.

Dedicated shipping tracking portal - Track the status of your delivery at any time
When we post your order you will receive an email confirmation together with your unique tracking number so that you can check the status of your delivery.

To track your delivery, we now have our own shipping tracking portal at World Trust Pharmacy tracking portal (see image below)

Common issues with orders being delayed prior to shipment include:

  1. Missing or delayed prescription drug information
  2. Ordering medication(s) that do not match the prescription you send
  3. Verifying your prescription
  4. Changing your order if you have placed an order for more than a three month (90 day) supply
  5. Payment processing (e.g. expired credit cards)

Delivery process
When we have approved and processed your prescription, the delivery time will vary depending on destination and the postal service load at the time. However, the usual time for delivery to customers is between 5 and 10 business days. Our internal shipping department statistics show that many packages are delivered within 5-6 business days while for others (very few) it has taken up to 21 business days.

Please note that it is impossible for us to predict exactly how long your order will take due to the postal system periodically experiences delays in certain areas due to high volumes, delays due to holidays, customs and postal strikes etc. We therefore recommend to order 21 business days in advance to ensure you receive your medicines when you need them.

Pro-actively tracking your delivery - We also do this for you !
World Trust Pharmacy also employ a dedicated team of shipment trackers who pro-actively monitor the status of every single order in transit to our customers, to notify you of any potential delays and resolve the issue to ensure you are never without your medication - no other Internet Pharmacy provides this service !

For further help on tracking your delivery please see our Shipping & Delivery Policy  page.

Delays to your delivery
If you haven't received your order within 21 business days, we will try and contact you with an update.

If we have your email address we will send you a tracking number again so that you can track the delivery status of your order.

Since your order will be sent via registered mail, someone will need to be at the postal address to sign for the package.

Shipping is US $20 per shipment or free delivery on all orders over $149.
These prices apply for shipment to any country in the world, however if we cannot ship to your address we will advise before processing your order and taking any payments.

Due to FDA legislation, USA customers may only purchase a maximum of a 3-month supply (90 days) of each of your prescription drugs. If your physician writes a prescription for longer than  3 month supply of prescription drugs, then we can supply these as refills as required.

Quantities and Refills
International customs will only permit a maximum 3 month (90 day) supply of medications to be shipped to you from our pharmacist. World Trust Pharmacy can refill your medications if your prescription allows and you have sent us your original prescription. However, once you've used all your refills you must submit a new order/prescription.

To ensure the safety of your prescriptions, we can only honor your refills up to a maximum of 1 year.

Any orders for more than 3 months (90 day) supply will automatically be adjusted to 3 months (90 days) supply.

We can quickly process your first order with a valid faxed, scanned or emailed prescription but for refills we will first need the original prescription(s). To see how you can send us your prescription please visit how to send us your prescription.


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