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Customer Service

Shipping and delivery

Privacy and site security

Refunds and returns


Frequently asked questions

  • Privacy & site security

    Our privacy policy can be found here
    Our anti-spam policy can be found here

    Site Security

    You can trust our security. You can be confident that your payments, personal information and orders are fully secure as our whole site is secured using Let's Encrypt SSL (https) and uses the latest e-commerce security methods such as advanced anti-virus and proxy / firewall security.

    You can trust our credentials. We have all the relevant pharmacy accreditations to ensure you can shop with confidence, including the relevant government export and pharmacy licences.

  • Ordering

    Order process

    For further information on how to order your medications from our site, please click here.

    How we process your order

    To see all the steps involved once we have received your order, please click here

    Order cancellation

    You can cancel your order at any time, even after its been shipped. We refund regardless of if your order has shipped or not. Please see our Refunds and Returns policy for more information.

    If you need to cancel an order, please email us immediately via our Contact Us page.


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