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How can we help?

Contact us

Please do not hesitate to contact us at any time.

Our friendly USA and UK customer service teams are on hand to help you answer any questions you may have - no matter how big or small!


Frequently asked questions

To save you time, have you checked out our Frequently Asked Questions page? It contains answers to our customers most common questions regarding everything from payments, delivery, how to order and generic drug information.

Hours of operation

Unlike most pharmacies, we are available 7 days a week, 365 days a year.

Officially we can be contacted by phone and chat between 6 am and 7 pm Central Time (USA) but we are frequently available outside these hours

Chat with us immediately online

In the bottom right hand corner of every page you will either see a Live Chat icon (when we are available) or a Help request via email icon (when we are not available)

Email contact form

Drop us a line

Email us

Phone and Fax number


Sending your prescription

Expected response times

Email – Voicemail – Fax : Within 12 hours (But normally much quicker!)
Post :                                   2 working days

We aim to respond to all your customer service enquiries within 1 working day, however this may not always be possible due to National or Civic holidays.

Fax confirmation
Please note that we do not automatically confirm receipt of incoming faxes. If you need to check we have received your fax, please allow 1 working day before calling to ensure the fax has been received and entered into our system.

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World Trust Pharmacy