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How can we help?

World Trust Pharmacy strives to provide
the best service possible with every contact!

We operate in an industry built on trust. This can only be achieved through excellent communication and experienced support - from your first contact point past your ten-year anniversary.

Our friendly USA and UK customer service teams are on hand to help you answer any questions you may have - no matter how big or small!

Frequently asked questions

To save you time, have you checked out our Frequently Asked Questions page? It contains answers to our customers most common questions regarding everything from payments, delivery, how to order and generic drug information.

Hours of operation

Unlike most pharmacies, we are available 7 days a week, 365 days a year.

Officially we can be contacted by phone and chat between 6 am and 7 pm Central Time (USA) but we are frequently available outside these hours.

Chat with us immediately online

In the bottom right hand corner of every page you will either see a Live Chat icon (when we are available) or a Help request via email icon (when we are not available)

Old-fashioned phones work to:

If we are not available, please leave a voicemail, as we will listen to it and respond!

Toll free phone / fax number
1 800 604 1607

Email contact form

Drop us a line

Email us

Pharmacy licence and export certificate

Our pharmacy licence number is JD-504-NB

Our Indian government certificate number for Import/Export (IEC code) is 3015900676

Our Drug licensing Authority is covered under Food and Drugs Control Administration-Punjab State.

Our Export License is registered under DGFT Office at Delhi, India.

Sending your prescription




Mailing address: 

World Trust Pharmacy,
2885 Sanford Avenue,
SW #38093,

or for more info please see how to send us your prescription

Expected response times

Email – Voicemail – Fax : Within 12 hours (But normally much quicker!)
Post :                                   1 working days

We aim to respond to all your customer service enquiries within 1 working day, however this may not always be possible due to National or Civic holidays.

Fax confirmation
Please note that we do not automatically confirm receipt of incoming faxes. If you need to check we have received your fax, please allow 1 working day before calling to ensure the fax has been received and entered into our system.

We pride ourselves in being a pharmacy you can really count on

Improving your health - protecting your wealth


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World Trust Pharmacy